Maintenance Requests

Requests for maintenance work on existing websites will be billed at the current hourly rate ($75 as of Feb. 15, 2016). This is for any requests not quoted as an entire project. All other projects will still be custom quoted accordingly. If you require several hours of maintenance work a month and would like a retainer arrangement, contact me and we’ll work something out.

If you are currently under a maintenance plan or website contract your rate won’t go up until your plan expires, should you choose to renew it the new rate will be effective then.

Maintenance work requires a one hour minimum.

Additionally, please try to give me at least 48 hours notice on any site updates you might need done. To keep things working around here I have to schedule work in advance, and it really helps me to know what’s coming up.

Rush Jobs

I understand sometimes things happen out of your control, so if you need something done in less than 48 hours I’ll try my best to work it into the schedule. There will be an increased rate for rush jobs, which will be quoted before the project begins.

Availability

My availability changes. To ensure a spot on the calendar (I’ll even use a sticker to mark it down) your project deposit needs to be paid, and any up-front information I need from you needs to be turned in. This is so that I can keep everyone’s project running smoothly. If you request a quote on a project I’ll let you know my availability at that time, or you can always just ask. Rush jobs will be considered if I have time or just don’t feel like sleeping that week.

Correspondence

Emails are answered Monday through Thursday between 8am and 5pm. To focus on client work I tend to keep my email closed most of the day and open it at designated breaks, so please understand that it may be the next day before I reply depending on when you send your email. I promise to answer you back as soon as possible.

Although I may occasionally answer emails on the weekend or at night, this is an anomaly that I’m trying to avoid. Designers are humans too, and we need to go outside sometimes. If we’re working on a project together you will have other ways of reaching me, and your emails will be top priority.